Avintage service for professionals
Avintage service for professionals: team, hotline and dedicated technical support
Designing a top-of-the-range kitchen with reliable, long-lasting appliances is impossible without solid, responsive after-sales service. With this in mind, Avintage has designed a service offering dedicated to kitchen professionals, with high-quality technical support, reliable guarantees and expert contacts at every stage.
Human expertise, both in the field and at head office
At Avintage, support goes far beyond the product. Our teams are on hand every step of the way to provide you with advice, responsiveness and peace of mind. In the field, experts from the world of kitchens come directly to you to understand your needs and propose solutions perfectly adapted to your projects.
At the same time, our dedicated support team, based at head office, ensures rigorous, personalized follow-up. It is backed up by a warehouse where 100% of our built-in products are immediately available, guaranteeing rapid response and controlled lead times.
With Avintage, you benefit from a complete organization, designed to support you efficiently, wherever you are.
Interfroid Services: expert in-house technical support
The Interfroid Services technical department is fully integrated into Frio Entreprise, France's leading wine cellar group with the Avintage brand. This strategic choice guarantees :
- Perfect technical knowledge of all models
- Rapid response to after-sales requests
- Nationwide coverage by trained technicians
Interfroid Services is available to professionals for all technical questions relating to the installation, maintenance or repair of Avintage wine cellars.
After-sales service designed for professionals
To support kitchen designers, installers, distributors and architects, Avintage offers several dedicated contact channels:
- An online chat directly accessible from our website
- Email support from Monday to Friday, provided by our in-house teams
- Personalized support for large-scale projects or specific technical configurations
This responsiveness is particularly valuable during the installation, commissioning and diagnostic phases.
Spare parts available for 10 years
Avintage guarantees the availability of spare parts for 10 years for all its models. A strong commitment that ensures :
- Durability of installations in fitted kitchens
- Optimum reparability, even over the long term
- Reduced costs for end customers and installers
This availability is in line with the sustainability and quality of service demanded by premium kitchens.
Support at every stage of your project
From the design phase to post-installation, Avintage is a reliable partner for all kitchen professionals.
- Advice on integration
- Help in choosing models according to space constraints
- Technical support for installation
- Rapid after-sales service in case of need
Whether it's a made-to-measure project, a high-end renovation or a multi-kitchen project, you benefit from a single point of contact, attentive to your needs.
In a nutshell
The Avintage service for professionals is based on three essential pillars:
- committed human expertise: with teams present and ready to listen at every stage of the project
- Integrated, responsive technical support: embodied by Interfroid Services, guaranteeing fast, reliable assistance
- Sustainability: with spare parts available for 10 years and a long-term approach.
This level of support means that kitchen specialists and specifiers can offer Avintage cellars with complete peace of mind, with the assurance of professional-standard customer service.